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Customer Care

We are committed to putting our customers first, it’s at the heart of what we do.

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COVID-19 - Our Financial Advisers

Due to the current situation with COVID-19 at this present time, our Financial Advisers are not visiting customers' homes. If you would like to speak to someone, our Customer Services team will be able to answer your questions. Please contact them on 0333 600 0333 lines are open Monday to Friday 8:30am to 5:00pm or email us.

Existing customers

There are still ways you are able to do business with us during this time.


If you have an existing MyPlans account, you will still be able to continue to use it to monitor and manage your plan(s) just as before.

If you don’t have a MyPlans account, but hold an ISA, Savings & Investment Plan, Junior ISA or a Child Trust Fund with us, you can create one so that you can manage your Plan(s) online. Create your MyPlans account >

Phone and email

If you have any questions, our friendly Customer Services team can help. Please contact them on 0333 600 0333 lines are open Monday to Friday 8:30am to 5:00pm or email us at

Children's savings Plans

If you would like to contribute to a Child Trust Fund or Junior ISA, please visit our top up page >

During times of market volatility it is important to focus on your longer term savings objectives and avoid making snap decisions - read our volatile market article >


View your Plan online Activate now