Help and Support

We are here to help you with any queries about your Plan, our products and services, or anything you need to know about Foresters Financial.

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Laptop phone icon How to create your online account

Go to foresters.com/activate

You will need:

Plan number
Your date of birth
Your surname
Your email address

How can we help?

Online account support

My Child Trust Fund at 18

Update my details

Make a claim

Popular questions

How do I change my address or contact details?

You can update your address or contact details on MyPlans.

Once logged in, go to the profile icon, where you can update your address and contact details by selecting the pencil icon.

Create MyPlans

To create your MyPlans account, you will need your Plan number.

If your Plan number is not recognised in MyPlans, you may not be able to create a MyPlans account. Please call or write to us.

How do I update my name?

You can update your name on MyPlans by a maximum of 2 characters. If you want to update your name by more than 2 characters there is a link within MyPlans to explain which supporting evidence you will need to send us for this change.

Once logged in, go to the profile icon, where you will see the pencil icon to update your name.

Create MyPlans

To create your MyPlans account, you will need your Plan number.

If your Plan number is not recognised in MyPlans, you may not be able to create a MyPlans account. Please call or write to us.

I need help with my Child Trust Fund

For information on locating or accessing a Child Trust Fund, visit:

Under 18: Find out where your Child Trust Fund is >

Over 18: Discover your next steps as a Child Trust Fund owner >

Parents/Legal guardians: Find answers to your questions here

How do I create my online account - MyPlans?

You can create your online MyPlans account, where you can update your details and manage any savings Plans with us.

Creating your online MyPlans account is easy. You will need your Plan number.

Create MyPlans

To create your MyPlans account, you will need your Plan number.

Need a hand setting up your MyPlans account? Watch our quick and helpful video

If your Plan number is not recognised in MyPlans, you may not be able to create a MyPlans account. Please call or write to us.

How can I contribute to a Plan?

Contributing is easy, and can be done online at any time.

Create a MyPlans account

How do I add money to a child's Plan?

Contributing is easy, and can be done online at any time.

Make a gift payment online
(you will need the child’s Plan number and date of birth).

Or click here to find out other was to add money.

How do I make a claim?

Find out how to make a claim and what you will need.

Make a claim

How long does it take for a withdrawal to be paid?

A withdrawal can take 5 working days to process. This is to ensure all checks are in place to protect you and your money. Once the withdrawal has been approved, then it can take 3-5 working days to reach your bank account.

If your withdrawal is taking longer than expected please contact us.

How do I become a Registered Contact for a Child Trust Fund?

If you have parental responsibility or are aged 16 or over, you can apply to become the Registered Contact for the Child Trust Fund. Please complete the form and return to us at FREEPOST Foresters Financial, Forester Life, 2 Cromwell Avenue, Bromley BR2 9BF.

If there is already a Registered Contact for the CTF, please contact us (open Monday to Friday 8:30am to 5:00pm).

Manage your savings with MyPlans

Your savings at your fingertips 24/7

MyPlans makes it easier to manage your Plan securely online, helping you reach your savings goals.
Make contributions in just a few clicks

It's easy to set up or amend contributions and gift to a child’s Plan at your convenience.
Do it yourself

Keep up to date with the Plan, update your details, access important documents and more.

Watch our video on how to create your MyPlans account