Contact us

We are here to help with any queries about your Plan, our service, products or anything you want to know about Foresters Financial. We are happy to help and our friendly Customer Services team at our Head Office in Bromley are waiting to hear from you.

Happy father talking to our Customer Services team from the comfort of his home
top up by phone

Call us

0333 600 0333
Open Monday to Friday 8:30am to 5:00pm - UK based

 

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Email us

service@foresters.co.uk 

 

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Write to us

Foresters House, 2 Cromwell Avenue, Bromley, BR2 9BF

 

We love to hear from our customers

Getting in touch is easy - What would you like to do?

 

Change address or personal details

To update any of your details please contact our Administration Team.

0333 600 0333 - Option 4

Write to us at Administration, Foresters House, 2 Cromwell Avenue, Bromley BR2 9BF

 

Change of name

If you have recently changed your name we will require sight of documentation showing this, such as a change of name deed or marriage certificate.

This can be done by sending in the original document as proof or alternatively a certified copy as we do not accept photocopies or scanned copied unless they are certified.

To certify a document you can go to either of these professions or organisations. The person certifying the copy must state that it is a true copy, and then add their name, occupation, address, signature and date.

The following is a list of persons and organisations that can certify a document;

  • Bank or building Society official
  • Councillor
  • Minister of religion
  • Dentist
  • Chartered Accountant
  • Solicitor or notary
  • Teacher or lecturer

The person you ask should not be:

  • Related to you
  • Living at the same address
  • In a relationship with you

Write to us at Administration, Foresters House, 2 Cromwell Avenue, Bromley BR2 9BF

Contribute to a Plan

Contributing to your Plan, or making a gift payment to a child’s Plan is simple, just make sure you have your (or their) Plan number to hand.


Adding money to an adult’s savings Plan

Login to your MyPlans account

Contact or request a Financial Adviser

 

Adding money to a child’s savings Plan

Login to your MyPlans account

 Make a gift payment online, all you need is the child’s Plan number and date of birth.

0333 600 0333 - Option 2

  Download and complete the CTF contribution form or Junior ISA contribution form and send to New Business, Foresters House, 2 Cromwell Avenue, Bromley BR2 9BF.

 Contact or request a Financial Adviser

Want to know more about my Plan or Policy

If you have a question about your Plan or Policy, please contact our Customer Services team who will be happy to help answer your questions.

Email us 

0333 600 0333 Option 4

 Write to us at Customer Services, Foresters House, 2 Cromwell Avenue, Bromley BR2 9BF

Request an Adviser

Meet with one of our Financial Advisers by video appointment or home visit (when permissible and aligned with Government restrictions), to discuss your options at your convenience. Request a Financial Adviser appointment by completing this form >

Access your money

To access part or all of your money, contact our Servicing Team.

Email us 

0333 600 0333 - Option 5

 Write to us at Servicing, Foresters House, 2 Cromwell Avenue, Bromley BR2 9BF

For Child Trust Fund maturities please call 0333 600 0333 - Option 3

Child Trust Fund and Junior ISA Maturities

For information regarding Child Trust Fund or Junior ISA maturities, contact our Maturity Team.

Email us

0333 600 0333 - Option 3

More information on Child Trust Fund maturities >

More information on Junior ISA maturities >

Make a claim

To process a claim, contact our Claims Team.

Email us

0333 600 0333 - Option 6

 Write to us at Claims, Foresters House, 2 Cromwell Avenue, Bromley BR2 9BF

I have a query about MyPlans

Have you locked yourself out of your MyPlans account?  

To unlock your MyPlans account we will need to ask you some security questions over the phone. Please call us.

0333 600 0333

Have a question about your MyPlans account?  

If you have a question about your online MyPlans account, please contact us.

Email us

0333 600 0333 - Option 1

If you have forgotten your password click here and click Forgot Password?

If you have forgotten your email address click here and click Forgot Email?

Are you experiencing issues with activating your MyPlans account?  

Please ensure that you hold a savings plan with us that is eligible for a MyPlans account.

We might not hold the most up to date details for you, please contact our Administration Team (on the details above) to check, they will also be able to make any changes if required.

Compliments and complaints

We measure our performance on the quality of our products and the calibre and professionalism of our Financial Advisers and customer service. If you would like to give us some feedback please contact our Customer Relations Team on:

Email us

0333 600 0333

 Write to our Customer Relations Officer at Foresters House, 2 Cromwell Avenue, Bromley BR2 9BF

Visit our Compliments and Complaints page > 

Other

If you have any other queries please contact our Customer Services team who will be able to help.

Email us

 

Media/Press enquiries 

Please contact Marketing on:

0208 628 3400

 

Membership enquiries 

Please contact Membership on:

myforesters@foresters.com

 

Are you experiencing issues with activating your My Plans 

Please ensure that you hold a savings plan with us that is eligible for a My Plans account.

We might not hold the most up to date details for you, please contact our Administration Team (on the details above) to check, they will also be able to make any changes if required.

We would love to hear your feedback, take our survey

Your online accounts

Manage your savings online through MyPlans, with 24/7 access to your Plan details, value, fund performance, documents and information. You are also able to add contributions and contact your Financial Adviser.

Access your member benefits through MyForesters, where you are able to apply for grants, find activities you want to attend and access LawAssure.

Login

 

View your Plan online Activate now