Our staff and insurance advisors/agents are available to answer any questions or requests for information about your financial products.
Occasionally, you may believe your request for service or for a specific transaction did not meet your expectations or was not handled correctly. If your insurance advisor/agent cannot help you resolve your concern, we encourage you to contact us.
You can tell us about your problem or concern by telephone, fax or in writing. If you telephone, we may request that you express your thoughts in writing. We’re easy to contact.
P.O. Box 179
Buffalo, NY 14201
Attention: Customer Complaints