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Please read the following Terms of Use carefully before you use this website. By accessing and using the site, you are agreeing to these Terms. If you do not agree to these terms, please do not use the site. 

We may change the terms from time to time, without prior notice. The amended terms are automatically effective as soon as we post them. 

On this page, “you” or “your” mean the person using the site. “We”, “us” or “our” mean The Independent Order of Foresters (Foresters Financial™) and its affiliated companies. Together, we are the “Foresters family of companies”. 

Additional or different terms of use may apply to other websites for the Foresters family of companies, and you should review the terms of use posted on the website(s) you wish to use.

A special notice about My Foresters

If you are a Foresters member, you may be eligible to register for My Foresters, an online member information service that allows you to view your member benefits package1, to register for member events, and to receive other information or services related to your Foresters membership. You will need to meet the eligibility requirements on that site; for example, you must be at least 16 years of age.  

To use the My Foresters site, you will need a user name and password, and any additional security measures that Foresters may require. By obtaining a user name and password, you agree that: 

  • You are responsible for keeping your user name and passwords safe
  • If someone signs in to the My Foresters site using your user name and password, we can treat that person as if they are you.  Please note that member benefits are non-transferable
  • We cannot, and are not required, to confirm the identity or authority of anyone who uses our online services, except by ensuring their password matches their user name
  • We can rely on this user name and password as electronic identification, to accept instructions given online as if you had given us written signed instructions.

Once you register for My Foresters, we may give you the opportunity to choose to receive your yearly Foresters Report to Members and, in the United States, your annual Privacy Notice electronically rather than by mail. Your consent(s) becomes effective as soon as you click on the button that allows you to make this choice. 

By making this choice, you are agreeing that: 

  • We will place a copy of the Report to Members and the Privacy Notice (U.S. only) on the Foresters website.
  • We will keep each Report and Privacy Notice on the website for at least one year, until we release the next year’s Report and Privacy Notice (U.S. only)
  • We will send you a notice each year to the email address you have provided with your My Foresters account, to remind you that the Report and Privacy Notice (U.S. only) are ready
  • We will no longer routinely send you Reports and Privacy Notices (U.S. only) by traditional mail
  • We will provide you with a paper copy of the Report upon your request, even if you received it electronically
  • You will notify us of any changes in your email address by updating on the My Foresters Profile page the email address you provided with your My Foresters account

Privacy and security

We are committed to keeping your personal information safe and secure. Personal Information transmitted to us will be treated in accordance with our Privacy Policy. You can find out more about how we do that by reviewing our Privacy Policy. However, no data transmission over the internet is 100 percent secure and any information discussed online can be potentially interrupted and used by unauthorized parties.

No advice or solicitation of offers

Everyone’s situation and needs are different. This site gives you general information about insurance, and about Foresters products. However, it does not give you financial, tax, legal or other professional advice. You should consult a financial professional if you require any financial or other professional advice. 

The information on the site is also not intended to be an offer by us to enter into a contract with you. If you would like more information about our products, or how to purchase them, contact us here. All products and services are subject to the terms and conditions of all applicable agreements.

Availability

Not all of the products or services described in the site are available in all geographical areas, and the terms and conditions of some products may vary by jurisdiction. You may not be eligible for all of the products we describe. We do not intend to advertise products or services to residents of jurisdictions in which those products or services are not available.

Ownership and use of content

The content of this site is protected by copyright. You can copy information for your own personal non-commercial use, but may not otherwise republish or reproduce any part without the prior written permission of the applicable Foresters Financial company.

Trademarks

Foresters Financial and its affiliated companies each own or are licensed to use the trademarks on this site. For example, The Independent Order of Foresters and its subsidiaries owns Foresters™, Foresters Financial™. All rights reserved.

Links

All hypertext-linked websites are completely independent of this site. We do not endorse any external hypertext-linked sites or their products or services. We simply provide these links as a convenience to our site visitors. 

Your responsibility for security

If you download any software from this site, please check to ensure that it is free from viruses, and check to be sure that it is compatible with your computer.

Warranty disclaimer

The use of the site is at your own risk. Foresters Financial provides access to resources and other information on the site as a service to our members, producers and the public. We have taken all reasonable efforts to ensure that the information contained in the site is current, complete and accurate. However, please bear in mind that all information on the site is being offered free of charge and that information has not been tailored for your particular requirements. Foresters cannot therefore warrant or represent that the site is current, complete and accurate and cannot accept any liability for any loss you may incur as a result of relying on that information. All information is subject to modification and update from time to time without notice. Certain jurisdictions may not permit certain disclaimers of warranties. In such case, we disclaim warranties to the fullest extent permitted by the applicable law.

Governing law

If any provision in these Terms of Use is held invalid or unenforceable under applicable law, the remaining provisions will continue in full force and effect. These conditions of use shall be governed by and construed in accordance with the laws of the Province of Ontario and the applicable laws of Canada. You hereby consent and submit to the exclusive jurisdiction of the courts of the Province of Ontario sitting in the City of Toronto in any action or proceeding related to your use of this site.

Foresters Financial and Foresters are trade names and trademarks of The Independent Order of Foresters (a fraternal benefit society, 789 Don Mills Road, Toronto, Canada M3C 1T9) and its subsidiaries.

1Description of member benefits that you may receive assumes that you are a Foresters member. Foresters member benefits are non-contractual, subject to benefit specific Eligibility requirements, Definitions and limitations and may be changed or cancelled without notice. 

413051 CAN (10/15)

This policy was last updated: September 2021

What’s New:

We have recently updated our Canadian privacy policy to:

  • Clarify the scope of its application
  • Explain how we may collect and use personal information when you interact with us on our website(s), portals or social media
  • Clarify when we may need to seek your consent

 

Introduction

The Independent Order of Foresters and its subsidiaries and affiliates (collectively Foresters) maintain the privacy and security of individuals’ personal information while collecting, using and disclosing personal information. We support the rights of individuals or their authorized representatives to access, correct or delete their personal information in our control, as required by applicable laws. We will not collect, use or disclose personal information except as described to you in this privacy policy, where you provide your consent, or where we are otherwise permitted by law to do so. Personal information is information about or that relates to you and that can identify you, as set out in Canadian privacy laws.

This Privacy Policy applies to all of our operations in Canada, unless we have provided you with a separate privacy statement for a particular service or activity.

 

Information we collect

We generally collect your personal information when you submit an application, provide it to an insurance advisor, or provide it through other electronic or paper means, and from your transactions and other interactions with us. This information may include the following personal information::

  • Information such as your name, address, email address, telephone number, date of birth, social insurance number or citizenship.
  • Financial information, such as your income and banking information.
  • Health related information, such as health and medical information or information about your lifestyle and habits.
  • Information about your interactions with us, such as when you visit our websites, applications, social media sites or when you call our service centers.

We collect your personal information in the following ways:

Directly from you: We collect personal information from applications and other forms that you submit to us, such as when you apply for insurance or file a claim. We also collect personal information from our telephone conversations with you and information you provide us online. This personal information may include your name, address, social insurance number, financial data, health history and biometric data such as your voiceprint should you choose that option when you call us.

Automatically or indirectly from you: We collect personal information when you use our products and services, from your transactions with us or others, and when you use or interact with our websites or social media sites. For example, we may collect information such as online identifiers including location data, your Internet Protocol (IP) Address, device or browser type, or information about how long you used the website and pages visited.

From third parties and other sources: We collect information from third parties such as your insurance advisor, consumer reporting agencies, other service providers who process or administer products or services requested by you, and from health care providers, clinics, and other insurance companies. We may also collect information from the Medical Information Bureau or other persons that have records about you or your health. These third parties from whom we obtain information collect information and disclose it to other persons pursuant to their own privacy policies and practices.


Online privacy

Foresters understands that you care about how we collect, use and share information when you interact with us online through our websites, online services and applications (collectively “Sites”) and through social media platforms.

Some of our Sites may collect your personal information and use online data analytics tools or cookies. We use these technologies to improve functionality, enhance security, evaluate the effectiveness of our Sites and advertising campaigns, or to improve your online experience.

Our Online Privacy Statement explains the types of personal information we collect through our Sites, how we use and protect that information, and the choices you have regarding our collection, use and sharing practices. You can also learn more about how we use cookies in our Cookies Policy

 


View our Online Privacy Policy

 

Why do we collect your information and how do we use it?

The primary purpose we collect your personal information is so that we may offer and deliver the products and services that you request and that are suited to your needs.
We use your personal information to help us to:

  • Assess your eligibility for our products and services
  • Market and administer our products and services 
  • Administer, manage and communicate with you about your and our products and services 
  • Investigate and pay claims and to process transactions
  • Respond to your inquiries or complaints
  • Identify and mitigate potential losses to you and/or Foresters, for example to verify your identity, to detect, prevent, or investigate fraud or security breaches 
  • Hold and inform you of fraternal and community events and activities and operate our branch system 
  • Conduct industry or market research, including by de-identifying your personal information and using such information 
  • Support and optimize the user experience on our websites and to develop and improve our products and services 
  • Fulfill our legal and regulatory obligations 

We may also use and disclose your information as otherwise permitted or required by law.

 

Your consent

We collect, use and share your personal information only for disclosed purposes related to the insurance and related services and fraternal benefits we offer, and only with your consent or as permitted or required by law. Your consent may be expressed in writing, or it may be given verbally, electronically, or through our or your authorized representative(s). Depending on the circumstances and the sensitivity of the personal information, where it is appropriate to do so your consent may also be implied or inferred. You may withhold or withdraw your consent for us to collect, use and disclose your Personal Information, subject to legal or contractual reasons preventing you from doing so. Depending on the circumstances, however, withdrawal of your consent may impact our ability to continue to provide you with the insurance services and fraternal benefits you have requested.

If you provide personal information about another individual to us, it is your responsibility to obtain the consent of that individual to enable us to collect, use and disclose his or her information as described in this Privacy Policy.

 

Limiting use and sharing

The disclosure of and access to your personal information will be restricted to those who have a need for, or the legal right to, the information. 
Some of our business areas, subsidiaries or affiliates may, from time to time, offer or promote other financial products, benefits or services, or those of select third parties, that we believe may be of interest to you. We may also have joint marketing or distribution agreements with other financial institutions that may offer or promote products that we believe may be of interest to you. We will not disclose your personal information, without your consent, with any third parties for the purpose of that organization marketing their own products or services directly to you. We may disclose your personal information to insurance agents and agencies for the purposes of those agents to process or administer products or services requested by you.

We may also share your personal information with service providers (including our subsidiaries and affiliates) or insurance agents and agencies, including to process or administer products or services requested by you and for marketing purposes, and to other service providers such as email and other internal service providers, payment card processors, telephone and technical support providers, hosting, data storage and processing service providers, and research and analytics providers. We will not share your personal information, without your consent, with any non-Foresters organization for the purpose of that organization marketing their own products or services directly to you.

Additionally, we may use and disclose your personal information when we believe such use or disclosure is permitted, necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce the terms of the agreements for our services; (e) to protect our rights, operations or property; (f) to allow us to pursue available remedies or limit the damages that we may sustain. In addition, we may transfer your personal information and other information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, brands, affiliates, subsidiaries or other assets, or other business transaction.

 

How do we protect your information?

 

We strive to protect your personal information in our possession or control, including information transferred to a third-party service provider or representative, from the risk of loss, unauthorized access, disclosure, modification, or misuse. We comply with applicable laws and regulations and have implemented reasonable physical, electronic and procedural safeguards to protect your information that are appropriate for its sensitivity. For example, we encrypt your personal information and we use advanced firewall technology and layered security tools to protect our environment.

In some instances our employees, advisors, service providers, representative, reinsurers and any of their service providers may be located in provinces or other jurisdictions outside Canada. Your personal information may then be subject to the laws of those other jurisdictions and these other jurisdictions may have different privacy and data protection laws than your jurisdiction. All such persons, whether or not they are located in Canada or outside Canada, are required to protect the confidentiality of your personal information in a manner that is consistent with our privacy policies and practices. We regularly train employees to keep your information safe. Despite the measures outlined above, however, no method of information transmission or information storage is completely secure or error-free, so we unfortunately cannot guarantee absolute security. 

For written information about our policies and practices regarding service providers outside of Canada, contact us using at the contact information in the “Contact Us” section below. 

 

Your rights and choices

You have the right to request in writing, to access and verify your personal information maintained in our files, and to be informed of the use and disclosure or your personal information. If you believe any of the information we have collected about you is incorrect or incomplete, you have the right to ask us to change it, or you may contact us to update your personal information in our records. We will address any such request as required by applicable law.

 

Complaints

If you have a concern regarding our collection, use, and disclosure of your personal information you may contact us and we will explain our complaint procedure to you and investigate all complaints. If a complaint is justified, we will take all appropriate steps to address your complaint as required by law, including by changing our policies and practices if necessary. We will also let you know what other complaint procedures may be available to you.

 

Updates to this Privacy Policy

We may amend this privacy policy from time to time to reflect changes in our personal information practices. We will post the revised policy on our website and make it available to you upon request. If the changes are substantial, we may also notify you of the changes using our customary methods of communication with you, including any of the following ways:

  • A notice sent by email
  • A notice or announcement on Foresters website or member portal, MyForesters.com
  • A notice included with other correspondence or communication that we periodically send to you.

 

Contact us

If you have any questions
or wish to contact us about this policy, you may contact us: 

Toll-free: 800-828-1540 

By email: 
Foresters Financial
Attention: privacy@foresters.com

Canada Protection Plan
Attention: privacy.officer@cpp.ca

By regular mail: 
Foresters Financial 
Attn: AVP, North American Compliance Officer and Assistant Chief Privacy Officer
789 Don Mills Road
Toronto, Ontario
M3C 1T9

 




Foresters Online Privacy Policy

This Online Privacy Policy applies to visitors to Foresters websites and users of Foresters mobile applications (collectively “Sites”) and supplements our privacy policies. It outlines the types of personal information we collect through our Sites, how we use it, with whom we share it, and some of the choices you can make about our use of the information. This Online Privacy Policy should be read in conjunction with our Privacy Policy.

 

Information we collect online

Using various technologies, Foresters may collect various personal information about visitors to our Sites. Personal information is information about or that relates to you and that can identify you, as set out in Canadian privacy laws.
Personal Information we collect in connection with our Sites may include:
information about your browser, IP address, device type or how long you have used the site and the pages you have visited. Click here to learn more about how we use cookies.
We may also collect anonymous data about visitors to our Sites, such as browsing history or location data.

 

Analytics


We use Google Analytics, Web Trends and similar analytics service providers (“analytics services”) to collect various types of data about use of our Sites. We use this data to monitor and improve our Sites, measure the effectiveness of our marketing and engagement campaigns and to offer you content, products or services that may be of interest to you.

 

Advertising

Foresters may contract with advertising and marketing service providers to promote our brand, products and services, across different media, including on third party websites that are not affiliated with us. Third parties, including Facebook and LinkedIn, may use cookies, web beacons and similar tracking technologies to gather information about your online activities, including your interactions with our Sites and the pages you visit. You have a variety of tools to control the data collected by cookies, web beacons, and similar tracking technologies. For example, you can use controls in your internet browser to limit how the websites you visit are able to use cookies and to withdraw your consent by clearing or blocking cookies.

We may use this information to deliver advertisements to you, both online and offline, that are customized to meet your specific interests. For example, we may send a marketing email based on a consumer’s interaction with a specific Site. We may use aggregated and de-identified data , along with other personal information we have about you and your relationship with Foresters to determine which advertisements, products or services may be of interest to you, display them to you, monitor responses, and help us measure customer engagement.

To learn more about your choices relating to the collection and use of data for analytics or targeted advertising, visit https://youradchoices.ca/

 

Social media and third party websites and services

 

We use social networking platforms such as Facebook, Instagram, LinkedIn, Twitter and YouTube (“social platforms”) to provide product and service information, articles, news, community events and career opportunities. These social platforms facilitate online sharing and collaboration among users who have registered to use them. Any content you post on social platforms, such as pictures, videos, information, “Likes”, or any personal information you choose to make available on these platforms is subject to the terms of use and privacy policies of those platforms. We may receive personal information about you when you use such social platforms, for example your profile picture.

Some of our websites may include social media buttons or icons (“plug-ins”) that enable users to easily share information on a social platform. These plug-ins may log certain information such as your IP address, browser type and language, and the web pages you have viewed. If you are logged into a social platform while using our websites, they may also link information collected with your profile on that social platform. Foresters does not control these third-party tracking technologies. We encourage you to review the privacy policies on social platforms where you have an account to better understand how they collect and treat such information. Foresters is not responsible for the privacy or security practices of the social platforms we use.

Neither this Online Privacy Policy or our Privacy Policy extend to any websites or products or services provided by third parties. We do not assume responsibility for the privacy practices of such third parties, and we encourage you to review all third party privacy policies prior to using third party websites, products or services.



Foresters Financial and Foresters are trade names and trademarks of The Independent Order of Foresters (a fraternal benefit society, 789 Don Mills Road, Toronto, Canada M3C 1T9) and its subsidiaries.
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Enterprise Privacy Statement

This policy was last updated: July 2021

Good privacy management stems from good privacy governance. At Foresters we hold ourselves accountable for protecting the privacy of the Personal Information entrusted to us by our members, customers and employees. Proactive management of Personal Information creates a culture where the importance of privacy management is understood and thereby adds value to our organization, our members, customers and employees. Personal information is any information about an identifiable individual, such as name, age, address, gender, government identification numbers, financial information, health information and medical records. It may also include online identifiers, such as IP addresses and cookie identifiers. (“Personal Information”).

Scope

This Enterprise Privacy Statement (“Enterprise Privacy Statement”) applies to all Foresters Financial (“Foresters”) business operations and subsidiaries. Foresters is an international financial services provider operating in Canada, the United States and the United Kingdom. Foresters complies with applicable privacy/data protection laws in the jurisdictions where we do business. The privacy principles described below are supplemented by more detailed privacy policies that reflect the requirements of applicable laws in the countries in which we operate. We will provide you with these policies if they apply to your Personal Information. These specific policies will govern in the event of a conflict with this Enterprise Privacy Statement.

Canada privacy policy
US privacy policies
UK privacy policy

Privacy Principles

We adhere to the following principles when handling Personal Information:

Accountability: We are responsible for Personal Information under our control and establish this Framework for managing privacy across all our business operations. We have designated individuals who are responsible for monitoring compliance with these principles, our policies, practices and procedures and the expectations of our regulators.

Transparency – Individuals have the right to be information about the collection, use and disclosure of their personal information. We make information about our privacy policies and practices readily available to individuals, subject to any exceptions permitted by law.

Identifying purposes – We will be transparent about our privacy practices and will clearly identify the purposes for which we collect, use, retain and disclose Personal Information.

Lawful basis – We will only collect, use and disclose your Personal Information as reasonably necessary for the identified purposes, and only do so where there is a lawful basis. Sometimes, this will be with the knowledge and consent of a member, customer or employee. At other times, it will be on the basis of a contractual obligation, legal obligation, our legitimate interests or vital interests. But in each case only to the extent necessary to fulfill that obligation or interest. Where we require your consent, we may obtain it in writing, verbally, electronically or through an authorized representative. Consent may also be implied.

Limiting Collection – We will limit the collection of Personal Information to that which is necessary for the purposes we identify, and we will collect it fairly and lawfully.

Limiting use, disclosure and retention – We will not use or disclose Personal Information for purposes other than those for which we collected it, except with your consent, or as permitted or required by law. We restrict the access to and disclosure of Personal Information to those who have a need for the information. This may include our employees, licensed representatives or service providers who need the information to perform their duties or to provide us with services. It may also include other companies within the Forester group of companies. who, from time to time, may offer or promote other financial products, benefits or services, or those of select third parties, that we believe may be of interest to our members and customers. We may also have joint marketing or distribution agreements with other financial institutions that may offer or promote products that we believe may be of interest to our members and customers. In some instances, our subsidiaries, employees, service providers, representatives, reinsurers, and any of their service providers may be located in other jurisdictions. Personal Information may then be subject to the laws of those other jurisdictions.

We do not retain Personal information longer than is reasonably necessary or relevant for the identified purposes or as required by law. Once the retention of Personal Information is no longer reasonably necessary or relevant for the identified purposes, nor required by law, it will be destroyed, erased or made anonymous.

Accuracy – We make reasonable efforts to keep Personal Information accurate, complete, and up-to-date as is necessary for the purposes for which it will be used.

Security safeguards– We will classify and protect Personal Information by security safeguards appropriate to the sensitivity of the information. We make reasonable effort to prevent any loss or misuse, or any unauthorized disclosure, destruction or modification, of Personal Information.

Individual Rights – Upon request, and as required by applicable laws, we inform authorized individuals of the existence, use and disclosure of their Personal Information and give them access to it as required by law. Individuals may challenge the accuracy and completeness of their information and have it amended, as appropriate. Subject to applicable laws, individuals may also request us to delete the personal information we hold about them. We will consider all such requests and provide our response within a reasonable period, and as required by such laws. Certain personal information may be exempt from such requests in certain circumstances.

Challenging compliance – Individuals may challenge compliance with the above principles by contacting our Chief Privacy Officer who is located at our corporate head office in Toronto, Canada. We also have individuals responsible for privacy in each jurisdiction in which we operate. If you have any questions, concerns or complaints about the handling of your Personal Information at Foresters, please contact a local privacy officer. 

Chief Privacy Officer
789 Don Mills Road
Toronto, ON M3C 1T9
416-467-2530
privacy@foresters.com

Online Privacy

Some of our websites and mobile applications may use online data collection tools or cookies to improve functionality, enhance security, evaluate the effectiveness of our websites and advertising campaigns, or provide visitors with a customized online experience. Please refer to our Cookie Policy and our Online Privacy Statement.

Local privacy policies

Foresters is an international financial services provider operating in Canada, United States and the United Kingdom. We may supplement this privacy statement with more specific privacy policies that are in line with this statement and principles and, where appropriate, reflect the legal and operational requirements of our business operations or the countries in which we operate. We will provide you with these policies if they apply to your Personal Information. These specific policies will govern in the event of a conflict with this privacy statement.

 

413052 CAN (09/21)

Our commitment towards Online Security

Foresters Financial is committed to keeping your information secure. Foresters ensures the security of information and information systems by implementing adequate measures to protect the confidentiality and integrity of your information.

How do we protect your online account information

Your online account with Foresters Financial is protected from a wide variety of cyber threats.

Your user name and Password – All passwords are encrypted and we have implemented industry standard authentication systems to protect your online credentials. The protection mechanisms what we use are supporting to avoid unauthorized users.

Your role in protecting your information

Protect your Identity
The act of deliberately using someone else’s Identity is known as identity theft. Identity theft is a growing problem that affects thousands of individuals annually. Always be aware of new ways in which you are at risk for identity theft.

How do I prevent Identity Theft?

Identity theft can be prevented by not giving away unnecessary information. Sometimes it occurs as a result of negligence. To minimize the risk of becoming a victim of identity theft, there are some basic steps you can take.

  • Verify that your computer is protected by Antivirus software
  • If you use a laptop for business or personal use, ensure that it is encrypted. That way, if it is stolen, the information contained on that machine is more difficult to retrieve
  • Protect your various accounts with a strong password and change it on a regular basis
  • Never click links in suspicious emails and don’t open attachments from untrusted senders
  • Don’t respond to emails requesting your personal or account information
  • Always look for the “security lock” icon before supplying credit card information on any website
  • Do not input personal information on a computer in a public place, like a library, coffee shops, etc.

These are some additional steps you may consider while dealing with non-digital information.

  • Be suspicious of any email message that asks for confidential personal information either through replying to the email or through a web site link.
  • In some cases phishing emails will include a link to an external web site. The link may look very familiar and legitimate, however when you hover the cursor over the link, it may show an unknown web site.
  • These emails may contain generic greetings such as “Dear User” or “Hello Email User” or sometimes no greeting at all.
  • You should also look for phrases like “Verify your account”, or “During regular maintenance”, or “will result in account suspension” or “foresters.com contract” or “still no response from you yet...” or “internal attack – security statement”.
  • The email messages are designed to give a sense of urgency to get recipients to react immediately and provide sensitive information.
  • Remember, phishing emails may also contain official company logos in an effort to fool users.

How do I protect myself from Phishing scams?

  • There are some good security practices that can help to protect your information:
  • Protect your personal information
  • Use Anti-virus software
  • Protect your internet connection
  • Keep Web-browsers and software up-to-date
  • Backup your data

Protect Your Personal Information - Do not respond to unsolicited emails or website popups asking for your personal information. Foresters will never ask you to disclose sensitive information such as your password, SIN number, bank account details, security questions, etc. through such methods.

Use Anti-virus software – A computer virus is malicious software that can copy itself and infect computers. These malicious programs come in a number of forms including Viruses, Worms, Trojans, Spyware and others. Many computer viruses can be prevented by using Antivirus software and ensuring it is kept up to date.

Protect your Internet Connection – Computers connected to the Internet may pose more risks than computers not always connected to Internet. Although we may think that no one would be interested in our personal computers, but malicious hackers around the world can scan your computer and steal personal information. They can also use your computer to attack other computers on the same network. If you don’t need to use the Internet then it is a good idea to disconnect the computer from the internet connection. It is also important to avoid sharing your files and folders on the network. To help prevent malicious hackers who may try to exploit your computer, switch on the Firewall in your computer.

Use Secure Browsers – Web browsers such as Internet Explorer, Microsoft Edge, Firefox, Chrome, etc. are installed on many computers. It is important to setup web browsers securely. As detailed below, some specific web browser features need to be configured to secure your internet browsing.

  • How and What to Backup - Backing up is easy if you set your folder structure properly. It's faster and easier to back up if all your files and subfolders are organized in a single parent folder.
  • When to backup – depending on how frequently your files are getting changed. You may backup on a weekly or even daily basis.

 

416136 CAN (03/18)

Foresters Financial™ is committed to supporting people with disabilities. Our commitment in fulfilling our mission is to strive at all times to provide our products and services in ways that respect the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our products and services and allowing them to benefit from the same services, in the same place and in a similar way as other customers. As we move toward this goal, we expect that our services, benefits and facilities will be more and more responsive to the needs of people with disabilities.

Foresters Financial Multi-Year Accessibility Plan

Foresters Financial fully supports the standards of the Accessibility for Ontarians with Disabilities Act (AODA) and has developed plans to implement them in our organization. Our Multi-Year Accessibility Plan outlines what we will do to remove and prevent accessibility barriers in our organization for customers and-or employees.

Alternate format

Providing information in an accessible or alternate format is a way to help remove potential barriers to accessing and understanding information. Foresters Financial is committed to striving to provide accessible information and communication to its customers and recognizes that persons with disabilities may use methods other than standard print to access information. For more information on available accessible formats or to request an available accessible format document, please contact us.

Website accessibility

Website accessibility refers to the practice of designing websites so that people with disabilities and those with different or diverse abilities can understand content, navigate and interact online and have equal access to information and functionality. We are actively working to improve our website to provide a website that is accessible to the widest possible audience. We are striving to ensure our website is consistent with the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0 and is usable with assistive technology.

Communication

We are committed to communicating with customers with disabilities in ways that take into account their disabilities. This means that employees communicate in a manner that enables customers to communicate effectively, and to use and receive information about our products and services.

Assistive devices

We are committed to helping our customers with disabilities who use assistive devices, and ensuring our staff is familiar with various assistive devices that may be used while accessing our products or services.

Service animals and support persons

Customers with disabilities may be accompanied and assisted by a support person, and may bring their service animal on the parts of our premises that are open to the public, subject to any other applicable laws. We strive to ensure that people involved in dealing with customers are appropriately trained in how to interact with customers in these cases.

Sometimes, we may determine that a service animal cannot enter a certain area, or a customer may need a support person to provide the necessary assistance but not have one available. In these circumstances, we will use our best efforts to suggest reasonable and appropriate alternatives to provide assistance.

Notice of temporary disruptions

We will notify our customers promptly in the event of a planned or unexpected disruption to services or facilities for people with disabilities. Our notification will include information about accessible alternatives for accessing our products, services or facilities, as well as the expected length of the disruption. We will provide notification in an accessible format which may include, but is not limited to, outgoing telephone messages or by posting on this website.

Training

Our training for employees, volunteers, others who interact with the public on our behalf, and people who develop our customer service policies will comply with applicable accessibility laws, and may include:  

  • How to interact and communicate with customers with various types of disabilities
  • How to interact with customers with disabilities who use an assistive device or rely on the assistance of a service animal or support person
  • How to use available equipment or devices that may assist with the provision of products or services to customers with disabilities
  • What to do if a customer with a disability is having difficulty in accessing our products and services
  • Our policies, practices and procedures relating to the provision of products or services to customers with disabilities
  • A review of the purpose and requirements of any applicable laws or regulations, including the Accessibility for Ontarians with Disabilities Act, 2005 

Feedback

We are committed to continually learning about our customers, their priorities and needs and to improving access to our products and services. We welcome comments and feedback as we strive to meet our customers’ needs and expectations.  

Customers who wish to provide feedback on how we meet their accessibility needs can contact us using their TTY service, by telephone or in writing by regular or electronic mail. 

Please click here for our contact information.

We will use our best efforts to address or respond to a customer’s feedback immediately. However, it may sometimes be necessary to refer feedback to another Foresters Financial representative for response or to be handled through our regular complaint handling procedures.

Foresters Financial and Foresters are trade names and trademarks of The Independent Order of Foresters (a fraternal benefit society, 789 Don Mills Road, Toronto, Canada M3C 1T9) and its subsidiaries.

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Need more information? Contact us.