Role:                         New Business Issue Administrator

Reference:                #22-12

Location:                   Mississauga

Reports to:                Team Lead, New Business, Canadian Business

Posting Period:        February 13 - 24, 2012

Purpose of the Role

Key Responsibilities/Accountabilities

• Reviews each approval received in detail, to ensure policies are issued as requested, capturing any amendments deemed necessary by the Underwriter and/or Case Manager.  
• Reviews contract documents for accuracy and completeness prior to sending to the field offices & ensure that any changes/corrections are reflected in the new policy.
• Verify that the contract is issued in accordance with applicable laws, regulations, and Foresters policies and standards. If error is identified after issue, responsible for taking appropriate action to correct the file and reissue contract package.
• When new products are introduced, work with the IT department to ensure new paperwork complies with the new product & when document output is incorrect or missing.
• ·Review contracts to ensure that information was entered into the system accurately at the time of initial entry.
• Update systems appropriate information, if applicable (i.e. When settling a policy, the administrative system is updated with the payment information. Banking details etc…)
• Document and report on daily volumes.
• Escalate any issues related to output or production issues.
• Support other business areas during project and/or product launches
• Proactively search out opportunities to improve the effectiveness of the New Business process.
• Update Reissue register when needed
• Process outstanding settling requirements, including but not limited to payment processing.
• Accurately record information on file that is pertinent to the issuing process.
• Receive, investigate and resolve inquiries from the field and other departments (external and internal) related to specific application files.
• Ability to effectively communicate and follow-up with field representatives to obtain any outstanding settling requirements.
• Based on company authority limits, authorizes sources and policy registrar signing.
• Check’s underwriters decisions (i.e ratings, class, plan and face amount change)
• Process policies that are considered “Not Taken”
• Provides daily telephone assistance to the field representatives.
• Performs any other assigned responsibilities

Key Qualifications/Competencies

• High school diploma or equivalent work experience.
• Bilingual candidate preferred
• Minimum of 3 – 5 years office experience preferably within the Life Insurance Industry.
• Demonstrated excellence in attention to detail to review application information and identify requirements for additional information/documents based on pre-defined standards.
• Ability to examine and determine accuracy of detailed contacts and related documentation with speed and accuracy.
• Ability to work in a fast paced environment under tight time constraints.
•  Consistently demonstrate the skills, knowledge and behaviors’ reflective of a highly motivated business unit.
• Ability to adapt to changing demands and priorities.
• Ability to integrate and manage project work into existing workload.
• Knowledge of New Business application review and processing policies, procedures and standards.
• Knowledge of applicable provincial and federal new business legislative/regulation requirements related to form/documentation requirements.
• Experienced working with workflow image environment.
• Customer focused with a commitment to providing outstanding customer service.
• Team player who enjoys working within a team environment.
• Knowledge of Foresters purpose, goals and objectives, and New Business, Underwriting & Service Centre policies, procedures and standards to ensure that work meets Foresters New Business, Underwriting & Service Centre requirements.
• Detailed knowledge of all Foresters insurance products and contract provisions to review contract documents for accuracy and completeness.
• Organizational skills to effectively monitor and track information for multiple files, and to follow-up in a timely manner for each unique file requirement.
•  Excellent oral & written communication skills and customer service skills to respond to inquiries from New Business, Underwriting & Service Centre colleagues & on occasion, communicate with field offices (or agents) via phone & email
• Actively pursuing LOMA designations

To pursue this opportunity, please email your covering letter and current resume, quoting reference #22-12 to humanresources@foresters.com by February 24, 2012