Got a question? They’re ready to answer your call.
Consumer Assistance Centre
The life and health insurance industry has operated a toll-free information service about life and health insurance companies and their products for over 30 years. The Consumer Assistance Centre is staffed by counsellors with extensive experience and knowledge, and is available in English and French (1 800 268 8099 English; 1 800 361 8070 French).

For more information visit:

• http://www.clhia.ca/e7.htm
• http://www.clhia.ca/fr/f7.htm

Want to do a little reading before you make that insurance decision?
Consumer Publications
The life and health insurance industry makes available practical consumer guides on a wide range of life and health insurance products. These publications contain useful information and advice on products, the kind of coverage that is available, how to select and deal with an intermediary, and many other practical tips. Available publications include:

• A Guide to Life Insurance
• A Guide to Supplementary Health Insurance Health Insurance for Travellers: What you should know before leaving Canada
• Disability Insurance: Where Will the Money Come From if You're Disabled?
• A Guide to Segregated Fund Contracts

For more information visit:

• http://www.clhia.ca/e3.htm
• http://www.clhia.ca/fr/f3.htm

Review the guiding principles.
Consumer Code of Ethics
Since 1990, all life and health insurance companies that are members of the Canadian Life and Health Insurance Association have undertaken to adhere to the Consumer Code of Ethics as a condition of membership. This Code focuses on fair treatment of consumers through a competitive marketplace, clear and straightforward advertising, competent sales and services, and respecting the privacy of consumers.

For more information visit:

• http://www.clhia.ca/e7d.htm
• http://www.clhia.ca/fr/f7d.htm